Part of my job in managing the Blogware.com code development is handling support issues from some of the higher level users. I answer questions in both a private newsgroup and in a bugzilla implementation. This tricky customer is sending "from: someone@bloglines.com". Bloglines is a web-based RSS aggregator which has a cool feature that allows you to create a unique address "@bloglines.com" which gets content filtered into your RSS reader. So my response went directly to this person's fav information management process. I absolutely love seeing this sort of innovation and creativity and plan on copying it myself [insert update:] with my own bloglines account and my fav mailing lists [end update]. Great job! You likely know who you are but I'm not telling.