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I have never purchased an extended warranty from Best Buy nor have I paid for installation of a PC or peripherals at my home. Why would I? I know how to do these things (or so I think). So when my neighbor informed me that he had hired Geek Squad from Best Buy to get his wireless network dialed in, I nearly laughed at him, thinking that some big talking newbie would show up and demonstrate his ability to fire up a DOS prompt. But to my surprise we saw a normal and informed person who fixed the problems with relative ease. He struggled once or twice (as technology will make you do sometimes) but was confident enough to say, "Hmmm., I don't know about that... let's try this...". This was not a normal wireless network. He was adding on repeaters so a good connection could be had throughout the 1 acre property, cloning MAC addresses, flashing devices, etc. He came complete with needed replacement parts, just in case, and handled everything without telling us that we had done something wrong or we were at fault.

It was quite the little pleasure dealing with Jeff from Geek Squad. I only wish he didn't move so fast because I didn't grok everything he applied for the ultimate fix (but that is my problem, isn't it). In the end I plan on opening my mind for help in the future. I'm still stubborn and will force things on my own but it is nice to know that someone can come out to give me a hand in the areas where I don't excel.